Cancellations, Refunds & Date Changes
Cancellation Tiers, Refund Processing & Modifying Your Dates
Step-by-step guide to cancelling a pending or confirmed reservation, how refunds are approved by our Finance team, and bank settlement timelines.
4 min readLast updated 1 Nov 2026
Cancellation Eligibility Tiers
Our cancellation policy balances flexibility for guests with fair protection for our local kampung hosts:
- Pending Bookings (Before Host Approval): Cancel anytime from My Bookings for an immediate 100% hold release.
- 7+ Days Before Check-In: Eligible for a full refund or free one-time date modification.
- 3–6 Days Before Check-In: Eligible for a 50% refund or date credit voucher.
- Less Than 72 Hours Before Check-In: Non-refundable unless covered by documented emergency circumstances.
Refund Approval & Bank Settlement Timeline
When a paid booking is cancelled, it enters our FinOps Refund Approvals Queue. Once approved by an Admin or Finance officer, CHIP Asia processes the reversal back to your original payment method within 5–14 business days.
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